Cookie Policy
How Transport-Wise uses cookies and similar tracking technologies on our platform and website.
Summary: Transport-Wise uses essential cookies to keep the platform working, and optional analytics and marketing cookies to improve your experience. Non-essential cookies are only placed with your consent. You can withdraw or change your consent at any time via your browser settings or by contacting us.
01 What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognise your device and remember certain information about your visit — such as your preferences, login status, or session state.
We also use similar technologies such as pixel tags, web beacons, and local storage. In this policy, we refer to all of these collectively as "cookies."
Cookies are not executable programs and cannot carry viruses or malware. They store only small amounts of data as text.
02 Cookies We Use
We use the following categories of cookies on the Transport-Wise platform and website:
Essential Cookies
Strictly necessary for the platform to function. They cannot be disabled without breaking core features such as login sessions, security, and job posting. Under the EU ePrivacy Directive, these cookies do not require your consent as they are necessary to provide a service you have requested.
Preferences Cookies
Remember your settings and choices to personalise your experience (for example, your preferred currency or display preferences). These require your consent.
Analytics Cookies
Help us understand how visitors interact with the platform — which pages are visited, how long sessions last, and where users come from. This data is aggregated and does not directly identify you. These require your consent.
Marketing Cookies
Set by us or our advertising partners to track browsing activity, deliver relevant ads, and measure campaign effectiveness. These require your explicit consent and may involve data transfers outside the UK/EEA.
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| tw_session | Essential | Maintains your authenticated login session across the platform | Session |
| tw_csrf | Essential | Cross-site request forgery protection token | Session |
| tw_cookie_consent | Essential | Stores your cookie consent choices so we do not ask again unnecessarily | 1 year |
| tw_pref | Preferences | Stores your UI preferences (e.g. currency, notification settings) | 1 year |
| _ga | Analytics | Google Analytics — distinguishes unique users via a randomly generated ID | 2 years |
| _ga_* | Analytics | Google Analytics — persists session state across page requests | 2 years |
| _fbp | Marketing | Facebook / Meta Pixel — retargeting and conversion tracking | 90 days |
03 Legal Basis for Cookies
Our use of cookies is governed by the EU ePrivacy Directive (as implemented in national law, including the UK PECR) and the GDPR / UK GDPR. The legal basis depends on the type of cookie:
| Cookie Category | Legal Basis |
|---|---|
| Essential | Strictly necessary — no consent required under ePrivacy Directive / PECR. Our legitimate interest in providing you with the service you requested (GDPR Article 6(1)(f)). |
| Preferences | Your consent (GDPR Article 6(1)(a) / ePrivacy Directive) |
| Analytics | Your consent (GDPR Article 6(1)(a) / ePrivacy Directive) |
| Marketing | Your explicit consent (GDPR Article 6(1)(a) / ePrivacy Directive) |
Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. See Section 5 for how to manage or withdraw your consent.
04 Third-Party Cookies
Some cookies on our platform are set by trusted third-party services we use to operate and improve the platform. These include:
- Google Analytics — website traffic analysis and performance measurement (analytics; consent required)
- Stripe — secure payment processing (essential; no consent required)
- Facebook / Meta Pixel — advertising performance measurement (marketing; consent required)
We do not control the cookies set by these third parties. Please refer to their respective privacy and cookie policies for full details on how they process data.
International transfers: Some third-party cookies involve data transfers to servers outside the UK or EEA (including the United States). Where this occurs, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions to ensure your data is protected to an equivalent standard. You can withdraw consent for these cookies at any time — see Section 5.
05 Your Consent & Choices
You have full control over non-essential cookies. You may withdraw or adjust your consent at any time — this will not affect anything that happened before you withdrew.
Withdrawing consent
To withdraw consent for non-essential cookies, contact us at privacy@transport-wise.com or clear your cookies and do not accept non-essential categories when the consent banner next appears.
Browser settings
Most browsers allow you to block or delete cookies. Blocking essential cookies will prevent you from logging in or using core platform features:
Third-party opt-out tools
- Google Analytics Opt-out Browser Add-on
- Your Online Choices (EU/UK)
- Network Advertising Initiative Opt-Out
- Facebook / Meta Cookie Settings
06 Cookie Retention
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a defined period). The retention period for each cookie is listed in the table in Section 2.
We regularly review the cookies we use and remove any that are no longer necessary for their stated purpose.
07 Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, seek fresh consent for any new non-essential cookies.
08 Contact & Complaints
If you have any questions about our use of cookies, wish to withdraw consent, or want to make a complaint, please contact us:
- Email: privacy@transport-wise.com
- Contact form: transport-wise.com/contact
If you are not satisfied with our response, you have the right to lodge a complaint with a data protection supervisory authority:
- UK: Information Commissioner's Office (ICO) — ico.org.uk/make-a-complaint
- EU: The supervisory authority in your EU member state — see the EDPB member list
This Cookie Policy is governed by the EU ePrivacy Directive, UK PECR, and the GDPR / UK GDPR. Transport-Wise · privacy@transport-wise.com