Clear Answers for Customers and Carriers.

Yes. Customers can access billing records and payment history through the live platform workflow.

If a payment fails, the platform shows the next step and sends the relevant account notifications so the customer can retry safely.

Use the knowledge base for step-by-step guidance and the contact page when you need support from a real person or need help on an active workflow.

Yes. The public knowledge base uses the same published support content that powers the live support library.

Carriers go through onboarding and verification checks before they can operate fully on the platform.

Use the public draft form to capture collection and delivery points, then continue into the customer post-job flow where the full draft is created.

Yes. Creating and posting a job is free. The platform deposit is only paid later if you accept a carrier bid and continue through secure checkout to unlock contact details.

Customers compare bids inside the platform, where pricing, history, and messaging stay tied to the same job instead of getting scattered across multiple channels.

After you accept a bid, the platform guides you into secure checkout for the Transport-Wise deposit. Once payment succeeds, the awarded-job workflow continues and the relevant contact details and job messaging stay tied to that live job.

Transport-Wise is a European transport marketplace where customers post jobs and verified carriers place bids on work that matches their routes and capabilities.

The public marketplace is positioned for Europe-wide transport demand, including domestic and cross-border work across the supported operating countries.

Contact details unlock after the Transport-Wise deposit payment succeeds. Until then, the platform keeps the job inside the controlled messaging and bidding workflow.

Carrier contact details stay hidden during the early bidding stage so comparisons, messages, and bid decisions stay inside the platform. They unlock after a bid is accepted and the required deposit payment succeeds.

No. Customer and carrier accounts stay separate, and transport company staff work through company-linked accounts.

Carriers create an account, complete the required onboarding and verification steps, then use the jobs and route-based workflow to find suitable work.

Carriers use nearby search, corridor search, saved routes, and filters to focus on work that matches their lanes, timing, and capabilities instead of manually checking every listing.

Nearby search is built for local carriers and removal firms who want jobs around a base location and radius. It is best when you want work near you rather than along a fixed lane.

Corridor search is for carriers who regularly run a route between two places and want loads that sit on or near that lane. It uses route start, route end, corridor width, and optional waypoints.

Yes. Carriers can manage an active bid from the live bid workflow, including updating the amount or withdrawing it when that action is still available for the job.

Yes. Saved searches and saved routes let carriers return to working search setups quickly instead of rebuilding the same nearby or corridor configuration every time.

Waypoints shape the actual route you want the search to follow. Corridor width controls how far away from that route a job can be and still count as a useful match.

Date matching helps corridor search favour jobs that fit your route timing or operating window. Load matching narrows results toward the types of loads you actually want to carry, so the route, timing, and job type all fit together better.

Use the live-work milestones and notes for structured progress updates, and use messages for any extra discussion that needs more detail.

A carrier can be blocked from bidding until onboarding, company setup, verification, or required fleet details are completed. The live carrier workflow shows which setup steps still need attention.

Carrier pricing and billing are shown inside the live account workflow. Use the carrier sign-up path for the current setup.

Route and geography matching are core to the product. Transport work is matched spatially, not by loose postcode text or generic city lists.

No. The platform fee is paid online and contact details unlock after payment succeeds. Customers then pay carriers directly for the job itself.

The Transport-Wise deposit is charged after a customer accepts a carrier bid and completes secure checkout. It is not charged when the draft is first created.

Yes, but changes after bids arrive can affect whether those bids still reflect the real work. If you materially change the job, carriers may need to review or refresh their pricing.

Use the forgot-password link on the sign-in page and request a reset link for the email on your account. If the email does not arrive, check spam first, then contact support if needed.

Transport-Wise does not take the carrier's full job balance online. The platform deposit is paid first, then the remaining job payment is settled directly between the customer and carrier under the agreed delivery arrangement.

This FAQ covers the main platform questions quickly, while the knowledge base handles the more detailed step-by-step guidance.

Creating an account is free. Use Get Started or the sign-in page, verify your email address, and you can move straight into posting your first job.

Go to the sign-in page and use Forgot password. Enter your registered email address and we'll send you a reset link. Check your spam folder if it does not appear quickly.

Yes. One Transport-Wise account can operate in both customer and carrier modes. Your workflows stay separate inside the product, but you do not need two logins.

Many jobs attract bids quickly once they are live. Busy routes and standard loads usually receive several bids sooner, but timing varies by route, load type, and timing requirements.

Once a carrier is accepted and the job is underway, tracking updates appear in your dashboard. When the carrier shares live tracking, you will also see map progress and milestone updates.

Raise the issue from your dashboard as soon as possible and include photos or supporting detail. Our support team will review the case and guide you through the next steps.

Use the carrier account sign-up flow. You will need company details, vehicle information, insurance documentation, and identity verification before bidding goes live.

Browsing jobs and submitting bids is free. Carriers are not charged a monthly subscription just to use the platform.

Customers pay when they accept a carrier bid and move the job forward. You are not charged just for posting a job or receiving bids.

Transport-Wise supports major card payments through Stripe, with additional methods available where supported by the checkout flow.

Invoices and payment records are available from your dashboard once the relevant payment has been completed.

Yes, completely free. There is no cost for customers to post a job, receive bids, or compare carrier quotes on Transport-Wise.

Many jobs attract bids quickly once they are live. Busy routes and standard loads usually receive multiple bids sooner, but timing depends on the route, goods, and collection window.

Every carrier undergoes identity verification, business registration validation, and public liability insurance checks before they can bid. We also maintain a continuous rating system based on customer feedback after every delivery.

All carriers on our platform carry public liability insurance. In the unlikely event of damage, our dispute resolution team steps in to facilitate a claim and support a fair resolution.

Yes. Once your carrier confirms pickup, live GPS tracking is activated. You will receive automatic SMS and email notifications at key milestones, and can view your shipment on an interactive map at any time.

Carriers are charged a success fee only when they win a job. There are no monthly subscription fees or upfront costs. Payment is transferred to your nominated account once the customer confirms delivery.

If the platform stops you from editing part of a job, it is usually because the workflow has moved beyond open listing mode and into bid protection or booking protection.1Bids need a stable job to price againstCarriers are bidding against the details they can see. Once the listing has active bids, the platform cannot treat every later change as harmless. At some point, the system has to protect the integrity of the bidding process.2Accepted and confirmed bookings are even more protectedAfter a bid has been accepted, and especially after the deposit has been paid, the job is no longer just a listing. It is becoming a real booking. That is why some changes are blocked completely once the booking has been confirmed.3What to do insteadIf you cannot make a change through the edit flow, check whether the correct route is to update the booking through the current job workflow, change the accepted bid before deposit payment, or contact support if the situation is unusual.In short: the lock is there to stop a confirmed or near-confirmed booking being rewritten after carriers have already priced and committed against the earlier version.

Carrier contact details are released after two things happen: you accept the bid, and the deposit payment succeeds.1Why they stay hidden firstDuring bidding, Transport-Wise keeps comparison, messaging, and negotiation inside the platform. That keeps the workflow tied to the live job and stops the booking process from moving off-platform too early.2What unlocks themThe accepted bid creates the booking path, and successful deposit payment confirms that the booking is moving forward. Once that payment step succeeds, the job opens into the next stage and the relevant contact details become available in context.3What to do before thenUse the job message thread for all pre-award and pre-payment communication. That is the correct place to ask operational questions while the job is still in bidding or deposit-pending state.

Transport-Wise does not take the carrier’s full job balance online. The platform deposit is paid through the site first, and the remaining transport payment is settled directly between the customer and the carrier.1What you pay through the platformThe online payment inside Transport-Wise is the deposit step that confirms the booking path and unlocks the awarded workflow.2What the carrier balance isThe carrier’s remaining job price is the rest of the agreed transport charge. That part is not automatically collected later by Transport-Wise as if the platform were holding the full job value in escrow.3How that final balance is settledThe remaining amount is paid directly by the customer to the carrier according to the arrangement both sides follow for that job. Keep that arrangement clear in the live job conversation so there is no confusion later.Keep the distinction clear: platform deposit first, carrier balance separately afterwards.

Carrier details are hidden during the bidding stage on purpose. The platform is designed to keep comparison, messaging, and booking decisions inside the Transport-Wise workflow until the job moves forward properly.1Why details are protected during biddingBefore a bid is accepted, the job is still in comparison mode. Hiding direct contact details stops the booking process from jumping outside the platform too early and keeps the bid process fairer and easier to track.2What you can still do before details unlockYou can still compare bids, review carrier information shown in the job context, and message carriers inside the platform. That gives you a proper decision path without needing direct phone numbers or email addresses first.3When details are releasedThe relevant contact details are released after you accept a bid and the deposit payment succeeds. That is the point where the booking moves from bidding into the live awarded workflow.In short: hidden first for controlled bidding, unlocked later for the confirmed booking.

If you want genuinely local jobs, not just local collections with long-distance deliveries, use the nearby filter that keeps both collection and delivery within your chosen radius.1Why this happensNearby search starts from the collection side of the market. That means some jobs will begin in your area but finish much further away.2How to tighten itOpen the nearby filters and use the option that limits results to jobs where both ends sit within the nearby radius. This is the quickest way to make the search feel more local.3When to switch modesIf you actually want route-shaped work rather than only local two-end jobs, corridor search is usually the better tool.

Yes. The carrier workflow supports bid management while the bid is still in an editable state.1Lowering a bidIf the bid remains editable, you can update it rather than creating a second competing offer. This is the cleaner way to respond if you want to sharpen the price or react after being outbid.2Withdrawing a bidIf you no longer want the work, withdraw the bid instead of leaving it sitting live and hoping the customer ignores it. That gives the customer a cleaner decision set and keeps your own dashboard honest.3When this stops being availableOnce the workflow has moved beyond an editable bidding state, the platform will not treat the offer as freely changeable anymore. The exact options shown in the bid panel reflect the real current state.

Yes. Carriers and customers can message inside the platform before a bid is accepted.1Why messaging exists before awardPre-award messaging lets both sides clarify timing, load details, and fit before a booking decision is made. It helps the customer compare carriers without moving the conversation outside Transport-Wise.2What stays hiddenDirect contact details are still protected at that stage. Messaging works inside the platform thread, but the platform does not release the protected contact layer until the booking reaches the right step.3Best use of the threadKeep the discussion focused on the job, the route, timing, access, and what the customer needs to know before choosing a bid.

Yes. If another carrier undercuts your bid, the platform can mark your bid as outbid and surface that change through the carrier workflow.1What outbid meansIt means a lower competing bid has entered the live market for that job. It does not automatically mean you should lower your own bid, but it does mean the customer is now seeing a different price position.2What to do nextReview the job again. If it is still worth competing for, you can decide whether to update the bid. If it is not worth chasing lower, leaving it alone is sometimes the better business decision.

Vehicle records are not just admin. They help shape how your company presents itself and how suitable work is judged against your operation.1Why it mattersCustomers want to know the carrier looks real and prepared. A company profile with actual vehicles creates more trust than a blank setup.2How it helps operationallyVehicle data supports better fit decisions around load type, scale, and practical capability. Even when customers do not see every technical detail, the company looks better grounded in real transport capacity.

If a carrier account cannot bid yet, the reason is usually that setup, approval, or required operating information still needs attention.1Common reasons bidding is blockedThe account may still be waiting on approval, company setup may be incomplete, or required operating details may still be missing. In some cases the account can browse but not fully act until those steps are complete.2Where to lookCheck the carrier dashboard for setup prompts, company details, profile state, and verification guidance. The live account workflow is designed to show the missing step rather than silently failing.3When to contact supportIf the account looks complete but bidding still appears blocked, contact support and include the company name plus the part of the workflow that still looks locked.Need help? Support can check whether the block is a setup gap, an approval state, or an account issue that needs manual review.