Search the Support Knowledge Base.
Find answers for posting jobs, comparing bids, payments, delivery, and account management.
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Need direct support?Start with the right topic, then open the full guide.
Popular support entry points
Browse the most useful support articles and jump straight into the guidance you need.
Paying your deposit
Deposit help
How to post your first job
A clearer step-by-step guide for customers who want to post a job that carriers can price properly first time.
How do I edit a job after posting?
Where to edit a live job, what can still be changed, and when the platform starts locking parts of the booking flow.
How do I pay the deposit on a job?
After you accept a bid, Transport-Wise takes you into secure Stripe checkout for the platform deposit.
How is the final job balance paid, and to whom?
Transport-Wise does not collect the carrier’s full job balance online. The remaining payment is settled directly between customer and carrier.
Complete carrier setup before you bid
Finish company, profile, and fleet setup first so search and bidding work against real operating data.
What happens after your bid is accepted?
Accepted is not the same as operationally live. The job still needs the customer deposit step before live work fully opens.
What helps my company win more work?
Strong profile completeness, real vehicles, reviews, verification, and disciplined communication all improve trust and conversion.
How do search filters work?
Use filters to reduce noise, not to over-engineer the search. Good filter discipline helps carriers find workable jobs faster.
How do I keep the customer informed of progress?
Use the live work milestones, notes, and messages together so the customer sees clear progress without chasing you for updates.
How to find matching jobs fast
Use search filters, saved lanes, and fit checks to focus on work you can actually move and quote confidently.
Browse support by topic.
Start with the topic that matches what you are doing now, then open the relevant articles for full step-by-step guidance.
Posting Jobs
Create, edit, and manage customer job listings clearly from the start.
Bids & Offers
Compare bids, understand hidden details, and move from review to booking with confidence.
Payments & Deposits
Understand the deposit flow, Stripe checkout, and how the final balance is settled.
Account & Billing
Passwords, access issues, account status, and what to do if the account is restricted.
Getting Started
Understand carrier approval, account readiness, and what to do when the account is limited or suspended.
Search & Match
Nearby search, corridor search, filters, saved routes, and search setup for carriers.
Bids & Pricing
Manage bids, understand outbid notifications, and know what happens after you place an offer.
Messages & Alerts
Customer messaging, hidden details, and notification behaviour for carriers.
Live Work
What happens after award and how carriers keep customers informed through the live job flow.
Company & Fleet
Why company setup, vehicles, reviews, and compliance details affect visibility and trust.
Use support content and human support together.
Read the guidance first, then contact the support team if you need help on a live job or payment issue.