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Bids & Offers

Compare bids, understand hidden details, and move from review to booking with confidence.

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Updated 2 Apr 2026
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Bids & Offers Quick Answers

The most common questions in this topic, answered quickly.

Carrier contact details are released after two things happen: you accept the bid, and the deposit payment succeeds.1Why they stay hidden firstDuring bidding, Transport-Wise keeps comparison, messaging, and negotiation inside the platform. That keeps the workflow tied to the live job and stops the booking process from moving off-platform too early.2What unlocks themThe accepted bid creates the booking path, and successful deposit payment confirms that the booking is moving forward. Once that payment step succeeds, the job opens into the next stage and the relevant contact details become available in context.3What to do before thenUse the job message thread for all pre-award and pre-payment communication. That is the correct place to ask operational questions while the job is still in bidding or deposit-pending state.
Carrier details are hidden during the bidding stage on purpose. The platform is designed to keep comparison, messaging, and booking decisions inside the Transport-Wise workflow until the job moves forward properly.1Why details are protected during biddingBefore a bid is accepted, the job is still in comparison mode. Hiding direct contact details stops the booking process from jumping outside the platform too early and keeps the bid process fairer and easier to track.2What you can still do before details unlockYou can still compare bids, review carrier information shown in the job context, and message carriers inside the platform. That gives you a proper decision path without needing direct phone numbers or email addresses first.3When details are releasedThe relevant contact details are released after you accept a bid and the deposit payment succeeds. That is the point where the booking moves from bidding into the live awarded workflow.In short: hidden first for controlled bidding, unlocked later for the confirmed booking.
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