Getting Started

If a carrier account cannot bid yet, the reason is usually that setup, approval, or required operating information still needs attention.1Common reasons bidding is blockedThe account may still be waiting on approval, company setup may be incomplete, or required operating details may still be missing. In some cases the account can browse but not fully act until those steps are complete.2Where to lookCheck the carrier dashboard for setup prompts, company details, profile state, and verification guidance. The live account workflow is designed to show the missing step rather than silently failing.3When to contact supportIf the account looks complete but bidding still appears blocked, contact support and include the company name plus the part of the workflow that still looks locked.Need help? Support can check whether the block is a setup gap, an approval state, or an account issue that needs manual review.