Carriers create an account, complete the required onboarding and verification steps, then use the jobs and route-based workflow to find suitable work.
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Transport-Wise Support
Whether you need help with a shipment, have a billing question, or want to know more about becoming a carrier, our support team is ready to assist.
Support Hours: Mon-Fri · 09:00-18:00 GMT · Closed Weekends & Public Holidays
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Prefer to write it all out? Send us an email and we'll get back to you with a thorough response, usually within one business day.
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Fill out the form below with the details of your query. Attach a job ID or order number if relevant so we can look into it faster.
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Contact Our Team
Support Office Hours
Our team operates fully online. No physical office - just fast, helpful human support.
| Monday | 09:00 - 18:00 GMT |
| Tuesday | 09:00 - 18:00 GMT |
| Wednesday | 09:00 - 18:00 GMT |
| Thursday | 09:00 - 18:00 GMT |
| Friday | 09:00 - 18:00 GMT |
| Saturday | Closed |
| Sunday | Closed |
| Public Holidays | Closed |
We're a 100% Online Business
Transport-Wise operates entirely online. We don't have a physical office or walk-in address. Support is delivered digitally through live chat, email, and the contact form.
Typical Response Times
During support hours (Mon-Fri, 09:00-18:00 GMT):
Live Chat< 2 min
Email< 1 business day
Contact Form< 1 business day
FAQ
Frequently Asked Questions
Can't find your answer here? Our support team is just a chat or email away.
Carriers use nearby search, corridor search, saved routes, and filters to focus on work that matches their lanes, timing, and capabilities instead of manually checking every listing.
Nearby search is built for local carriers and removal firms who want jobs around a base location and radius. It is best when you want work near you rather than along a fixed lane.
Corridor search is for carriers who regularly run a route between two places and want loads that sit on or near that lane. It uses route start, route end, corridor width, and optional waypoints.
Yes. Carriers can manage an active bid from the live bid workflow, including updating the amount or withdrawing it when that action is still available for the job.
Yes. Saved searches and saved routes let carriers return to working search setups quickly instead of rebuilding the same nearby or corridor configuration every time.
Waypoints shape the actual route you want the search to follow. Corridor width controls how far away from that route a job can be and still count as a useful match.
Date matching helps corridor search favour jobs that fit your route timing or operating window. Load matching narrows results toward the types of loads you actually want to carry, so the route, timing, and job type all fit together better.
Use the live-work milestones and notes for structured progress updates, and use messages for any extra discussion that needs more detail.
A carrier can be blocked from bidding until onboarding, company setup, verification, or required fleet details are completed. The live carrier workflow shows which setup steps still need attention.
Carrier pricing and billing are shown inside the live account workflow. Use the carrier sign-up path for the current setup.
Route and geography matching are core to the product. Transport work is matched spatially, not by loose postcode text or generic city lists.
Creating an account is free. Use Get Started or the sign-in page, verify your email address, and you can move straight into posting your first job.
Go to the sign-in page and use Forgot password. Enter your registered email address and we'll send you a reset link. Check your spam folder if it does not appear quickly.
Yes. One Transport-Wise account can operate in both customer and carrier modes. Your workflows stay separate inside the product, but you do not need two logins.
Many jobs attract bids quickly once they are live. Busy routes and standard loads usually receive several bids sooner, but timing varies by route, load type, and timing requirements.
Once a carrier is accepted and the job is underway, tracking updates appear in your dashboard. When the carrier shares live tracking, you will also see map progress and milestone updates.
Raise the issue from your dashboard as soon as possible and include photos or supporting detail. Our support team will review the case and guide you through the next steps.
Use the carrier account sign-up flow. You will need company details, vehicle information, insurance documentation, and identity verification before bidding goes live.
Carriers are charged a success fee only when they win a job. There are no monthly subscription fees or upfront costs. Payment is transferred to your nominated account once the customer confirms delivery.
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