Live Work
What happens after award and how carriers keep customers informed through the live job flow.
How do I keep the customer informed of progress?
Use the live work milestones, notes, and messages together so the customer sees clear progress without chasing you for updates.
What happens after your bid is accepted?
Accepted is not the same as operationally live. The job still needs the customer deposit step before live work fully opens.
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Live Work Quick Answers
The most common questions in this topic, answered quickly.
Start with the category overview and then open the article whose title matches the exact workflow step you are in right now.
Use the contact route when the issue needs a real decision, relates to a live job, or needs account-specific support.
Yes. These guides are kept in step with the current customer and carrier workflows so the instructions reflect the live product.
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