Messages & Alerts
Customer messaging, hidden details, and notification behaviour for carriers.
Can I message with a customer before my bid is accepted?
Yes. Pre-award messaging is part of the workflow, but protected contact details stay hidden until the booking reaches the right stage.
How to message or contact a carrier
You can only message a carrier from inside your dashboard, and only after that carrier has messaged you first. Contact details stay hidden until you accept the job and pay the deposit.
Why are customer details hidden before award?
Customer details remain protected before award so negotiation and pre-booking communication stay inside the platform workflow.
Will I get notified if another carrier bids lower?
Yes. The carrier workflow can surface outbid events so you can decide whether to revise your bid or leave the job alone.
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FAQ
Messages & Alerts Quick Answers
The most common questions in this topic, answered quickly.
Yes. Carriers and customers can message inside the platform before a bid is accepted.1Why messaging exists before awardPre-award messaging lets both sides clarify timing, load details, and fit before a booking decision is made. It helps the customer compare carriers without moving the conversation outside Transport-Wise.2What stays hiddenDirect contact details are still protected at that stage. Messaging works inside the platform thread, but the platform does not release the protected contact layer until the booking reaches the right step.3Best use of the threadKeep the discussion focused on the job, the route, timing, access, and what the customer needs to know before choosing a bid.
Yes. If another carrier undercuts your bid, the platform can mark your bid as outbid and surface that change through the carrier workflow.1What outbid meansIt means a lower competing bid has entered the live market for that job. It does not automatically mean you should lower your own bid, but it does mean the customer is now seeing a different price position.2What to do nextReview the job again. If it is still worth competing for, you can decide whether to update the bid. If it is not worth chasing lower, leaving it alone is sometimes the better business decision.
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