Yes. Carriers and customers can message inside the platform before a bid is accepted.
1Why messaging exists before award
Pre-award messaging lets both sides clarify timing, load details, and fit before a booking decision is made. It helps the customer compare carriers without moving the conversation outside Transport-Wise.
2What stays hidden
Direct contact details are still protected at that stage. Messaging works inside the platform thread, but the platform does not release the protected contact layer until the booking reaches the right step.
3Best use of the thread
Keep the discussion focused on the job, the route, timing, access, and what the customer needs to know before choosing a bid.