Customer details stay hidden before award for the same reason carrier details stay hidden on the customer side: the platform keeps the early booking workflow structured and on-platform.
1Why the platform does this
Transport-Wise wants the comparison, questions, and booking decisions tied to the actual job and message thread rather than disappearing into off-platform negotiation too early.
2What you can still do
You can still read the job properly, place a bid, and message through the platform thread. The workflow is designed to support pre-award communication without exposing protected details too early.
3When details unlock
Protected contact details unlock only after the booking reaches the correct awarded and payment-confirmed state.