Carrier contact details are released after two things happen: you accept the bid, and the deposit payment succeeds.
1Why they stay hidden first
During bidding, Transport-Wise keeps comparison, messaging, and negotiation inside the platform. That keeps the workflow tied to the live job and stops the booking process from moving off-platform too early.
2What unlocks them
The accepted bid creates the booking path, and successful deposit payment confirms that the booking is moving forward. Once that payment step succeeds, the job opens into the next stage and the relevant contact details become available in context.
3What to do before then
Use the job message thread for all pre-award and pre-payment communication. That is the correct place to ask operational questions while the job is still in bidding or deposit-pending state.