Carrier details are hidden during the bidding stage on purpose. The platform is designed to keep comparison, messaging, and booking decisions inside the Transport-Wise workflow until the job moves forward properly.
1Why details are protected during bidding
Before a bid is accepted, the job is still in comparison mode. Hiding direct contact details stops the booking process from jumping outside the platform too early and keeps the bid process fairer and easier to track.
2What you can still do before details unlock
You can still compare bids, review carrier information shown in the job context, and message carriers inside the platform. That gives you a proper decision path without needing direct phone numbers or email addresses first.
3When details are released
The relevant contact details are released after you accept a bid and the deposit payment succeeds. That is the point where the booking moves from bidding into the live awarded workflow.